You’ve got the house. Now you need electricity.

by San Miguel MLS on October 1, 2024

Setting up household utilities in Mexico as a foreigner can be a smooth process if you are prepared and understand the local requirements. Here’s a guide on what you should know when setting up utilities like electricity, water, gas, and internet services in Mexico.

1. Proof of Ownership or Lease

• Before you can set up utilities, you’ll typically need to provide proof that you own the property or have a valid lease. Make sure you have copies of:
  • The property deed (escritura) or your rental agreement (contracto de arrendamiento).
  • Your passport or residency card.
• Some utility companies may ask for an official ID number (CURP) or RFC (taxpayer ID), though it’s not always required for foreigners.

2. Electricity (CFE – Comisión Federal de Electricidad)

• How to Set Up: Electricity is managed by CFE (Comisión Federal de Electricidad). If electricity is already connected, you can request the account to be transferred to your name by visiting a local CFE office or through their online portal.
• Required Documents: You’ll need a form of identification, proof of ownership or lease, and sometimes a small deposit if the service is new.
• Billing: Bills are sent bi-monthly. You can pay online, at OXXO convenience stores, or directly at CFE offices. If you’re in a rural area or paying in cash, it’s common to pay at OXXO or similar stores.
• Important Tips: Power outages can happen more frequently in some areas, so it’s worth investing in surge protectors or backup generators if necessary.

3. Water (Agua Potable)

• How to Set Up: Water services vary by municipality, but most cities have an official water service provider. In San Miguel de Allende, for example, SAPASMA is the local provider.
• Required Documents: You’ll generally need proof of ownership, ID, and the property’s address.
• Billing: Water bills are usually paid monthly or quarterly, depending on your municipality. Payments can be made online, through banks, or at local convenience stores.
• Important Tips: Water pressure and availability can vary, especially in rural areas. Many homes in Mexico have water tanks (tinacos) and cisterns to ensure a steady supply.

4. Gas (Gas LP or Natural Gas)

• How to Set Up: Gas in Mexico is usually LP gas (propane), delivered by truck and stored in large tanks (cilindros or estacionarios) on your property. Some homes in larger cities have natural gas services.
• How to Order: If your property uses LP gas, you will need to arrange delivery through local providers. In San Miguel de Allende, for example, Zeta Gas or Global Gas are common providers.
• Billing: For LP gas, you pay when the truck delivers. For natural gas services, bills are issued monthly.
• Important Tips: Always monitor your gas levels and schedule refills ahead of time, especially during high-demand periods.

5. Internet, Cable, and Phone Services

• Providers: Mexico has several internet and cable providers, including Telmex, Megacable, Totalplay, and IZZI. Most of these companies also offer bundle packages with TV and landline services.
• How to Set Up: You can usually sign up for internet, cable, and phone services online or at the provider’s office. Installation generally takes a few days to a week.
• Required Documents: You’ll need proof of residency (rental contract or deed) and an official ID.
• Billing: Internet and cable bills are usually monthly, and you can pay online or at local convenience stores.
• Important Tips: In more rural areas, internet speeds can be slower, and not all services are available. Research providers carefully based on your location.

6. Trash Collection (Recolección de Basura)

• Trash collection services are typically managed by the local municipality. In some neighborhoods, it is included in your property taxes, while in others, you may pay separately.
• How to Set Up: Trash collection is usually automatic once you set up your utilities, but you can confirm with your local municipality.
• Important Tips: Recycling services may not be available in all areas, and schedules can vary, so ask neighbors about the collection days.

7. Deposits and Setup Fees

• It’s common for utility companies to charge a deposit when setting up services, particularly for electricity and gas. These fees may be refundable after a certain period or when you cancel the service.
• Setup fees for internet, cable, and phone can vary depending on the provider and type of service plan.

8. Payment Methods

• Many utility bills can be paid online through the utility provider’s website, Mexican banks, or convenience stores like OXXO.
• Some services allow for automatic payments, but many expats prefer to handle these manually at first until they become familiar with the process.
• Keep your receipts when paying bills, as errors can sometimes occur, and it’s easier to resolve them with proof of payment.

9. Language Barrier

• While some utility companies offer services in English, especially in popular expat areas like San Miguel de Allende, it’s helpful to know basic Spanish phrases or have a translator or local helper to assist you.

10. Utility Interruption Awareness

• Outages for electricity and water are not uncommon, especially during the rainy season or in rural areas. Many homes are equipped with backup water tanks, and having a backup power generator or UPS (uninterruptible power supply) for sensitive electronics is advisable.

Conclusion

Setting up utilities in Mexico as a foreigner can be straightforward with the right preparation. Make sure you have the necessary documents, understand the local providers, and plan ahead for occasional service interruptions. With these steps in mind, you’ll be well on your way to settling into your new home in Mexico!